Remote shop support
Assist supermarket staff when a billing, product or operational issue needs attention from another location.
Assigned machine access
LinkGuru associates remote machines with the appropriate shop so authorized users can select the computer they need.
Live screen viewing
View the current shop-computer screen through LinkGuru’s remote-access workflow for faster troubleshooting.
Multi-location potential
A centralized remote-support workflow can help businesses operating more than one supermarket or billing computer.
Operational security
The public feature page is separate from the authenticated remote viewer. Actual machine access remains inside the protected application.
Part of LinkGuru
Remote access works alongside billing, inventory, products, online orders, staff and other LinkGuru supermarket modules.
Choose the shop computer that needs attention
Remote support starts with selecting the right machine. The machine view shows computers assigned to the shop; opening a machine takes the authorised user to its full viewer. The shop computer must be connected for a live screen to be available.
A practical support example
If a staff member cannot find the correct item during billing, an authorised support user can open the assigned computer and inspect what is on screen. This gives both people a shared view of the issue while they check the product, pack size or billing step.
Before starting a session
- Confirm that you are authorised to access the selected shop computer.
- Make sure the computer and its remote connection are running.
- Tell staff that a support session is starting and check that the correct machine is selected.
Remote access questions
Can this public page open a shop computer?
No. This page describes the feature. Machine access belongs in the signed-in application, with the appropriate shop access.
What happens if the computer is offline?
A live screen cannot be shown until the computer reconnects. Check the shop computer's connection before retrying the viewer.
Can I see this with my billing workflow?
Request a demonstration and explain how your team supports the shop today. You can discuss remote access alongside billing and Supermarket inventory management.
See LinkGuru in your supermarket
Request a demo and explore the modules that fit your store, team or distribution operation.